We once said that if the road to ruin is paved with good intentions, then it probably has a Novelo’s Bus in the fast lane. And true enough the Novelo’s monopoly – sanctioned by the last government has proven to be one of the most bitter national misadventures we’ve ever seen. But as the company’s mantra says, ‘Knowing us is Loving us’ – and while we don’t know if that’s true, it is true that the deathless and irrepressible optimism of that motto continues to fuel the resurgent company today.
Still, the transport industry is in disarray, recovering from the Novelo’s collapse in 2004 there are numerous complaints about bus transportation and the services provided to passengers who have expressed concerns over the way the runs are conducted. Well today National Transportation Services Limited, which is like Novelo’s 2.0, responded to those complaints by launching a first of its kind newsletter. The publication is to keep customers informed in an effort to better serve them. In an attempt to clear the air of all the confusion, the newsletter gives an outline of the bus routes, schedule runs including the time of arrival and departure.
Phillip Jones, National Transport
“There is a lot of concern on the road that buses are not stopping, where can I take a bus, what time will a bus leave, where do a bus go. We have launched the newsletter to inform the customer what direction the company is taking. We have the Ministry of Transport, they had set out some rules and regulations and National, we are leading in terms of safety and we want to ensure that the customer gets the best service possible.
It is a newsletter so it is free of cost and in there it entails key personnel, we have employee of the month, we have puzzles that you can play, we have a serial number on page 9 that states that it pays to read the national paper. So if you hold on to your paper, what that will do is you can win a two months pass, every issue that comes out, and basically it is to educate our customers. It is a partnership with us, the customer, and the Ministry of Transport.”
Besides the newsletter, National Transportation Services Limited has also launched its webpage where you can access information on the services provided. You can also make and check bookings online at NationalTransportBelize.com. In addition, Operations Manager Philip Jones told 7NEWS that in an effort to enhance security by the end of the month all their buses should be equipped with a GPS tracking device and cameras.
