Do You Have An Immigration Complaint?

Untitled Document And in other governance news, the Ministry of Immigration has rolled out a new confidential feedback system at all immigration offices and ports nationwide. Starting immediately, the public can submit complaints, suggestions, tips, or compliments by scanning QR codes displayed at these locations.

The initiative encourages the public to send anonymous messages via WhatsApp or email, aiming to enhance accountability and service quality. Officials say the feedback will be treated with strict confidentiality and used to improve the public's experience.