We also sought comment from B.E.L Customer Care Manager Lisa Stanford. She says that Customers who feel that something is amiss with their bill are encouraged to contact the company for readings or replacements of their meters. She also told us about the efforts B.E.L has made to help its customers through these hard times.
Lisa Stanford - Customer Care Manager, BEL "For the past couple of months we've been doing campaign going to different media houses talking about the same high bills complain that we know customers have been complaining about, we do acknowledge that during this COVID period that electricity, the consumption has been on the rise and that has been for several reasons but it is important that we look at each individual customer as to what the reason is. So, we encourage all customers not only Geovanni Brackett but for any customer who has that complaint about a high bill, just give us a call and allow us to do an audit inspection on their meter to see if there is anything wrong. If there isn't an adjustment that needs to be made, we will go ahead and do that."
Cherisse Halsall "There is the reality too that many people at this junction in time, where things have gotten very bad, are choosing between paying their bills and feeding their families. Does BEL have any sympathy for situations like that?"
Lisa Stanford "Well definitely, we in the past, we've did do a rebate for customers over like 7,000 customers we paid 2 months of their bill. We also have where customers can sign up for a payment plan or even an extension and that is done on a case by case basis as well but they will need to call us to let us know, I'm unable to pay my bill this year, can you give me an extension and we do that for a lot of our customers already. We do understand that this time is hard and so we try and work with the customers to allow them to pay their bills as well as live their lives. It's important again that we need to know, we can't just act without knowing, so it's important that the customer do give us a call and we can attest that customers that do give us a call asking for payment arrangement and stuff like that, we do that."
B.E.L also encourages customers to continue following energy-saving tips such as the installation of energy-saving bulbs and making an effort to turn off lights when you leave the room.
