But if BTL's prices are higher than Smart's, then what's stopping the government from migrating more of their contracts over to the other company? Well, chairman Lizarraga said that they're not going to sit by and let that happen. His commitment is that they will continue to improve BTL's services so that they can hold on to the remainder of the contracts.
Mark Lizarraga, Chairman, BTL
"Government is our largest customer, so that question is something that we would have to seriously look at, but I can assure you that we do not intend to sit by and watch business be eroded. Like I said we are committed to becoming competitive, we are committed to becoming more efficient, we are committed to becoming more responsive to our customers' needs and BTL will become a leaner and nimbler company."
Reporter
"How do you ensure that you do not lose contracts going forward?"
Mark Lizarraga, Chairman, BTL
"By becoming efficient, by becoming responsive, by getting to know our customers their needs and trying to see where we can save them money. We have committed a team to that. We are going to go in there and sit down and talk to customers. We have to get to know our customers, see what their needs are, see if we can help them to save, how we can help them to save and this includes government, especially the government."
