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And moving into other news, yesterday you heard the frustrations of Sheree Lord, the mother of 22-year-old Adriana Lord, who was killed in a fire that destroyed her home and also took the lives of her 2-year-old daughter and 2-month-old son.
But in order to get the autopsy for the victim, this grieving mother and grandmother had to get a new birth certificates for three of them, since all their documents were destroyed in the fire. And while getting the certificate for her daughter was complicated enough, her grandson proved more troublesome, since she had to pay for a proof of birth from the KHMH. And it was at the hospital where she was told to sign a contract stating that she has to pay off her dead daughter's outstanding $2,000 medical bill, or else she wouldn't get the proof of birth.
Lord explained that she has no problem paying, but her issue stemmed from the discourtesy of the person attending to her, who did not even consider that she had just lost three loved ones.
Since the story aired last night, the hospital reached out, and the CEO, Chandra Cansino, apologized for the type of service Lord received. When we reached out to Lord, she said that Cansino explained that they have been trying to update their system to collect funds that are owed to them. However, the treatment which Lord was given was uncalled for, and the CEO also told her not to worry about the bill at this time, and that the next time Lord visits the hospital, she will facilitate a smoother process.
In a press release, the KHMH further added, quote, "We have taken the opportunity to review our procedures in relation to collections and are committed to reviewing and improving all aspects of customer service." End quote.
Lord told us that she accepted the apology and felt some relief after that phone call.
