Losing your luggage though very regrettable, it's the kind of thing that sometimes happens, and there's nothing that can really be done about it. But tonight, a single mother of two would do anything to have her luggage back, because she is out of about $500 in school supplies and other personal effects which were allegedly lost in transportation on an express Novelo's Bus.
Adriana Cal who lives in Belize City says she was returning home to Punta Gorda from a shopping trip out west when she handed two pieces of luggage to the driver. Cal told us the driver placed them in the belly of the bus and that was the last time she saw them.
Adriana Cal, Lost her Luggage
"Tuesday evening I caught the Novelo's Express from Belmopan to Punta Gorda and when I reached I had no luggage in the bus. That feels bad because all my kids stuff is in there, my stuff is in there, and all my daughter's school supplies and everything is gone. I reported it to Novelo's station in P.G. and they didn't give me a good answer. I spoke to the manager from Dangriga and he said they will respond but so far I have gotten nothing."
Keith Swift,
When was the last time you saw your luggage?
Adriana Cal,
"That was when I put it in the bus in Belmopan."
Keith Swift,
You put it in the bus or did someone help you?
Adriana Cal,
"The driver put it in there actually and I was right there when he put it in the bus."
Keith Swift,
And when you got to P.G. it wasn't in the belly of the bus?
Adriana Cal,
"No."
Keith Swift,
People lose luggage all the time so why are you so concerned?
Adriana Cal,
"Because I had just bought some new stuff for my children and me. And I have school supplies like I said and other different things in there. That is why it is very important for me. Right now things for kids are very expensive especially if you go back to school where a book is like $20. I don't think that is right."
A Novelo's Bus Company Representative told 7NEWS this evening that they are investigating Cal's report. The representative added that once luggage is taken from a passenger it becomes the responsibility of the bus company. To streamline the system she says they are in the process of implementing a ticketing system for luggage.