And with the NBC came a new CEO, Susana Vanzie.
She also discussed the transition saying that one of the main challenges comes with disrupting practices that employees were already used to when the 17 companies merged:
Susanna Vanzie, CEO NBC
"Many of the challenges have to do with the structures that were not where they needed to be in the past. And so focusing in on that and trying to streamline things to see how we could become more efficient, become more sustainable, and become more focused on serving the passengers. Also existing cultures from different companies, because that's just normal, right? Every company has its own culture. So trying to merge 17 different company cultures into one new culture with one new vision and mission is always going to be a challenge. But I think we've made a lot of progress internally in starting to merge all of those."
